Industry
Post-purchase truth, not vanity CSAT
Capture delivery, product quality, and repurchase intent — then let AI follow up when something went wrong.
Why teams choose Formit
Storefronts get volume. Formit turns that volume into actionable themes without drowning your support team.
Post-purchase CSAT
Short forms after delivery with follow-ups on shipping, packaging, or product fit issues.
Return & cancel reasons
Structured cancel flows that dig past “other” into the real friction.
VIP & loyalty pulses
Ask high-value customers what would keep them — without a 20-question marathon.
Typical Formit stack
Start with these building blocks.
- Link surveys in shipping confirmation emails
- AI follow-ups on low CSAT scores
- Branded themes that match your storefront
- Export or webhook results into your CRM