Use case
CSAT that explains itself
Collect satisfaction scores and let Formit ask the clarifying question that turns a “3” into a fixable issue.
Why it works
Scores without reasons are theater. Formit makes the reason part of the default workflow.
How to run it in Formit
Step 1
Start from a feedback template
Or generate one: channel, score, open text, optional NPS.
Step 2
Enable follow-ups on low scores
Configure AI to dig into product, support, or delivery — depending on the answer.
Step 3
Review themes weekly
Use completion and field analytics to see where people abandon or rant.
Practical tips
- Send the link right after the interaction while memory is fresh
- Keep branding consistent with your product UI
- Share security/privacy links for enterprise buyers